Terms and conditions

hyperLOOP Store – Products, Orders & Use

1. Scope

1.1. This section applies to all purchases made via the hyperLOOP Store on our website, including but not limited to:

• Branded merchandise (e.g. clothing, caps, accessories)

• Digital products and toolkits (templates, workbooks, frameworks, training material, etc.)

• Books (print and digital/e-book formats)

1.2. By placing an order through the hyperLOOP Store, you agree to be bound by this section of the Terms and Conditions in addition to all other terms on this site.

2. Products and Availability

2.1. All products listed in the hyperLOOP Store are subject to availability. We reserve the right to discontinue or change products, features, or prices at any time without prior notice.

2.2. We make reasonable efforts to display product descriptions, images, and colours accurately, but cannot guarantee that your device's display will reflect colours or details perfectly.

2.3. Certain products (for example, books not yet released or upcoming toolkits) may be offered as pre-orders. Estimated release or delivery dates for pre-orders are indicative only and may be subject to change.

3. Pricing, Currency and Payments

3.1. Unless stated otherwise, all prices are listed in South African Rand (ZAR) and are exclusive of VAT.

3.2. We reserve the right to adjust prices, run promotions or discontinue discounts at our discretion. Changes will not affect orders already paid and confirmed.

3.3. Payment must be made using the payment methods made available at checkout (e.g. card, EFT, payment gateway). Your order is only confirmed once payment has been successfully processed and you have received an order confirmation.

3.4. You are responsible for ensuring that all billing information provided is accurate and up to date.

4. Digital Products, Toolkits and E-Books

4.1. Delivery:
Upon successful payment, digital products (including toolkits and e-books) will be delivered either:

• via direct download link on the confirmation page, and/or

• via link sent to the email address you provided at checkout.

4.2. Licence and Use:
Unless expressly stated otherwise, digital products are sold under a non-exclusive, non-transferable licence for use by:

• the individual purchaser, or

• in the case of a business, the purchasing entity for its internal use only.

4.3. You may not:

• share, resell, sub-licence, or distribute the files or content to third parties;

• upload the content to public drives, platforms, or file-sharing sites;

• claim the content as your own intellectual property, remove our branding/copyright notices, or use it to create competing products.

4.4. No "returns" on digital downloads:
Due to the immediate and irrevocable nature of digital delivery, all sales of digital products are final and non-refundable, except where required by applicable consumer protection law or in cases of technical failure on our side that we cannot reasonably remedy.

5. Physical Merchandise and Printed Books

5.1. Shipping & Delivery:

• Delivery options, estimated timeframes, and fees will be displayed at checkout.

• Delivery times are estimates and may be affected by courier delays, public holidays, or factors beyond our reasonable control.

5.2. Risk & Ownership:
Ownership of physical goods passes to you upon full payment. Risk (loss or damage) passes to you upon delivery to the address you provided or when collected from a designated pickup point.

5.3. Defective or incorrect items:
If you receive a damaged, defective, or incorrect item, you must notify us within 3 days of delivery with reasonable proof (e.g. photos and order number). We may, at our discretion and in line with applicable law:

• repair or replace the item, or

• offer a refund or store credit.

5.4. Returns and exchanges (change of mind):
We are not obliged to accept returns for "change of mind" or incorrect size orders, but may do so at our discretion, provided:

• items are unused, unworn, and in their original packaging, and

• return shipping is at your cost,
  unless otherwise required under applicable consumer protection law.

6. Pre-Orders

6.1. When you place a pre-order (for example, for an upcoming book or toolkit), you agree that:

• Payment may be processed at the time of order;

• Estimated release and delivery dates are indicative and may change; and

• We will deliver the product as soon as reasonably possible once it is available.

6.2. If we are unable to fulfil a pre-order within a reasonable period, we may offer you the choice of a refund, store credit, or alternative product of similar value.

7. Intellectual Property

7.1. All content, product designs, branding, copy, frameworks, toolkits, and materials sold or displayed in the hyperLOOP Store remain the intellectual property of hyperLOOP and/or its licensors.

7.2. Purchase of any product does not transfer any intellectual property rights to you beyond the limited licence granted for digital products as set out above.

7.3. You may not copy, reproduce, adapt, reverse engineer, or exploit any product or content in a manner that infringes our intellectual property rights.

8. No Professional Advice

8.1. Our digital toolkits, books, and related materials are intended for general business guidance and educational purposes only and do not constitute legal, tax, financial, or professional advice.

8.2. You remain responsible for applying any information to your specific context and, where necessary, seeking independent professional advice.

9. Limitation of Liability – Store Purchases

9.1. To the maximum extent permitted by law, we will not be liable for:

• indirect, incidental, or consequential losses;

• loss of profits, revenue, or business; or

• loss arising from your misuse or inappropriate implementation of any toolkit, book, or digital product.

9.2. Where liability cannot be excluded, it will be limited to:

• the amount paid by you for the product giving rise to the claim, or

• such minimum amount as required by applicable law.

10. Contact – hyperLOOP Store

If you have any questions about your order, returns, or using our digital products, you can contact us at:

hyperLOOP Store Support
Email: store@hyperloop.co.za
Tel: 061 587 4244