Privacy Policy

Effective Date: 20 August 2025
Last Updated: 20 August 2025

Hyperloop ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, visit our website, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, company details, and billing information.

• Business & Project Information: Information you provide to us when discussing consulting, technology, or marketing projects.

• Technical Information: IP address, browser type, device information, and cookies when you visit our website.

• Communication Data: Records of emails, calls, or messages between you and us.

2. Purpose of Collecting Information

We collect and process your information to:

• Provide and improve our Martech and AI consulting services.

• Fulfil contracts, process invoices, and manage business relationships.

• Communicate with you regarding projects, proposals, and support.

• Send relevant updates, newsletters, or marketing material (with your consent).

• Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity: To deliver the services you have requested.

• Consent: For marketing communications or optional services.

• Legal obligations: To comply with financial, tax, and regulatory requirements.

• Legitimate interest: To operate, improve, and secure our business operations.

4. Sharing of Information

We do not sell or rent your personal information. We may share data only with:

• Trusted third-party service providers (e.g., cloud hosting, payment processors, analytics tools) under confidentiality agreements.

• Legal or regulatory authorities if required by law.

• Business transfers in case of merger, acquisition, or restructuring.

5. Data Storage & Security

• Your personal data is stored securely on protected servers with appropriate technical and organisational safeguards.

• Access to personal data is restricted to authorised staff and service providers only.

• We retain personal information only as long as necessary for the purposes stated in this policy or as required by law.

6. International Transfers

If data is transferred outside of South Africa, we ensure appropriate safeguards are in place to comply with POPIA and, where applicable, GDPR standards.

7. Your Rights

As a data subject, you have the right to:

• Access your personal data.

• Request correction or deletion of your data.

• Object to or restrict processing of your data.

• Withdraw consent for marketing communications at any time.

• Lodge a complaint with the Information Regulator (South Africa) or relevant data protection authority.

8. Cookies & Website Tracking

Our website uses cookies and tracking technologies to:

• Improve site functionality and user experience.

• Analyse website traffic and usage.

• Deliver relevant advertising or content.

You can manage or disable cookies in your browser settings.

9. Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal data from minors.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Hyperloop
Email: info@hyperloop.co.za
Tel: 061 587 4244
Address: 135 Bellairs Drive, Northriding